Shipping policy

Shipping & Handling Policy


Shipping:

  • Shipping Time:
    • Orders are typically processed and shipped within 48 hours, excluding personalized items. Please note that personalized items may require additional processing time.
    • If your order contains a mix of personalized and non-personalized items, we will split the order. Non-personalized items will be delivered separately and ahead of personalized items.
  • Shipping Charges:
    • We offer complimentary shipping for all orders over Rs.499
  • Tracking:
    • Once your order is shipped, you will receive comprehensive tracking details through WhatsApp, email, and SMS. This allows you to monitor the progress of your shipment conveniently.
  • Partial Shipments:
    • If your order includes a combination of items, sometimes  it may arrive in multiple shipments. This ensures that you receive each part of your order as quickly as possible.

Handling:

  • Processing Time:
    • We strive to process and pack your orders with care. Orders are usually prepared within 48 hours, but personalized items may require additional handling time.
    • If you have any specific requests or urgent orders, please contact our customer support team at care@sorellii.com  before placing your order, and we will do our best to accommodate your needs.
  • Packaging:
    • Your items will be packaged securely to prevent damage during transit. We take utmost care to ensure your order arrives in perfect condition.