Refund policy

Gemini said

To make your policy look professional for both the 18–35-year-old trend-seekers and the up-to-45 working professionals, the language needs to be clear, authoritative, and trustworthy.

Here is a rewritten version that fixes the grammar, clarifies the "48-hour" rule, and organizes the "360-degree unboxing" requirement (which is crucial for jewelry).

Return & Refund Policy

At Sorelli, we take pride in the craftsmanship of our lightweight jewelry. If you are not completely satisfied with your purchase, we offer a 7-day hassle-free return policy.

1. Return Eligibility

To ensure a smooth return process, please note the following requirements:

  • Initial Notification: You must notify us of your intent to return the item within 48 hours of delivery.

  • Condition: Items must be unworn, unused, and in their original Sorelli packaging with all tags intact.

  • The "Safety Film" Rule: For claims regarding missing items or transit damage, a 360-degree unboxing video is mandatory. This video must be uncut and show the package seal being broken.

  • Timeframe: We cannot accept return requests once the 7-day window from the date of delivery has passed.

2. Non-Refundable Charges

  • Please note that flat return shipping fees and original freight charges are non-refundable.

  • Sorelli reserves the right to deny a refund if the item shows signs of wear or damage upon inspection.

3. How to Initiate a Return

We’ve made our process simple and digital:

  1. Email Us: Send your return request to contact@sorelli.in.

  2. Include Details: Please attach your Order ID and clear images of the product you wish to return.

  3. Reverse Pick-up: Once approved, we will arrange a reverse pick-up for your convenience. Please allow up to 72 hours for our courier partner to schedule the collection.

  4. Inspection & Approval: After the item reaches our warehouse and passes quality inspection, we will trigger your refund.

4. Refund Timeline

Once initiated, your refund will be credited back to your original payment method within 4–6 working days. (Note: Timeline may vary slightly depending on your bank’s processing time).