RETURN AND REFUND POLICY

RETURN AND REFUND POLICY

Updated: 01-01

-2025

At Mehar gold, we want you to love your purchase as much as we do. However, if you’re not completely satisfied, we offer a hassle-free return and refund process. Please read our policy carefully to understand how it works.

1. Eligibility for Returns

  • Timeframe: You may request a return within 7 days from the date of receipt.

  • Intimation: Return requests must be initiated within 2 days of receiving the product.

  • Condition: Products must be unused, unworn, and in their original packaging with all tags intact.

  • Complete Return: All products in the order must be returned. Partial returns are not accepted.

2. How to Initiate a Return

  1. Contact Us: Email us at sales@lunarharmonyjewel.com within 2 days of receiving your order. Include your order number, product details, and reason for return.

  2. Return Authorization: Our team will provide a Return Authorization Number (RAN) and instructions for returning the product.

  3. Pack the Product: Securely pack the product in its original packaging, including all tags and accessories.

  4. Ship the Product: Return the product to the address provided. A flat return shipping fee of ₹ 99 will be deducted from your refund.

3. Refund Process

  • Inspection: Once we receive the returned product, it will be inspected to ensure it meets our return conditions.

  • Refund Timeline: Refunds will be processed within 7 business days after inspection.

  • Refund Method: The refund will be issued to the original payment method used during purchase. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Earrings (unless defective or damaged upon arrival).

  • Customized or personalized jewelry.

  • Items marked as "Final Sale" or "Clearance." 5. Damaged or Missing Products

    • Unboxing Video Required: To claim a damaged or missing product, you must provide an unboxing video showing the package and product condition at the time of delivery. The video must be sent to info@lunarharmnyjewels.com within 2 days of receipt.

    • Resolution: If the claim is validated, we will either replace the product or issue a full refund, including return shipping cost

    • 6. Return Shipping Costs

      • A flat return shipping fee of ₹ 99 will be deducted from your refund.

      • For damaged or missing product claims, return shipping costs will be covered by Sorellii.

      7. Cancellations

      • If you wish to cancel your order, contact us immediately. If the order has not been shipped, we will process a full refund.

      • If the order has already been shipped, you may return it following our standard return process.

      8. Contact Us

      For any questions or assistance, please reach out to us:

      • Email: info@lunarharmonyjewels.com

      • Phone: +91-6282624100 (Mon-Sat, 10 AM - 6 PM IST)

      • Address: Sorellii Jewelry, 123 Lightweight Hub, Guruji Road, Kuruvikkad, Trivandrum,  Kerala , India -695013